Warranty

We provide a level of service and support that consistently exceed our customer expectations. Please read our " Warranty Policy" as follows:
This warranty statement is valid for all LED items (include LED Neon Flex, LED linear profile, LED Strip light, LED Highbay light, LED Street light and others
manufactured by Tangsong (Shenzhen) Optoelectronic Co.,Ltd.
We guarantee all products 3 years or 5 years warranty from the date of shipment from Tangsong factory. Product failure within this period which are related to 
defective material and/or workmanship will be replaced or completely replaced free of charge to customer.
Excluded from warranty claims is the normal degradation of LED items output over time. Damage of the products through inappropriate or negligent handling 
can not be claimed under warranty conditions. Freight, handling, insurance charges for sending defective products back to Tangsong must be paid by customer.
While freight, handling, insurance charges for sending the repaired/replaced product back to customer will be paid by Tanfsong.
Products sending back request must be confirmed by Tangsong before shipment. cutsomer must prepare corresponding documents (for China custom clear use)
Under Tangsong guidance. Tangsong has the right to reject any unconfirmed product-return.
Tangsong will not be liable for incidental or consequential losses or damages to any nature, including but not limited to lost profits or commercial loss, to the fullest
extent that those losses or damages can be disclaimed by law.