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We provide a level of service and support that consistently exceed our customer expectations. Please read our “Warranty Policy” as follows:

This warranty statement is valid for All LED lights (include LEDLinear light, LED Tri-proof light, LED Panel Light, LED High Bay Light, LED Flood Light, LED Street Light and more) manufactured by Hong Kong TangSong Optoelectronic Co.,Ltd

TangSong product has a 3~5years warranty from the date of shipment from TangSong factory, product failure within this period which are related to defective material and/or workmanship will be repaired or completely replaced free of charge to customer.

Excluded from warranty claims is the normal degradation of LED light output over time. Damage of the products through inappropriate or negligent handling can not be claimed under warranty conditions. Freight, handling, insurance charges for sending defective products back to TangSong must be paid by customers, while freight, handling, insurance charges for sending the repaired/replaced product back to customer will be paid by TangSong.

Products sending back request must be confirmed by TangSong before shipment, customer must prepare corresponding documents (for China custom clear use) under TangSong guidance. TangSong has the right to reject any unconfirmed product-return.

TangSong will not be liable for incidental or consequential losses or damages to any nature, including but not limited to lost profits or commercial loss, to the fullest extent that those losses or damages can be disclaimed by law.