Service Principle

1), Tangsong provides easy, reliable, speedy service to all lights under our warranty.

2), Dealers will be responsible for customers. Customers should contact the dealers or distributors from whom they bought Tangsong lights

 for warranty support. Tangsong will provide our authorized dealers with the technology and parts to serve our lights.

Service Promise

What we offer: We will replace products afflicted with manufacturing defects within 15 days of purchase; we will also repair a light free of 

charge within 24 months of purchase.

If problems develop with normal use; and finally our limited lifetime warranty (if repair is required after 24 months from the date of purchase, 

we will charge for parts. The total repair fee is according to the cost of the replaced materials). 

Warranty Detailes

1). 15 days free replacement: We will repair or replace a light within 15 days of purchase if it is afflicted with a manufacturing defect.

If the problem calls for a replacement, we will replace the light with the same model as the one sent in.

If the model has been discontinued, customers will receive a product with similar or improved performance.

2). 24 months free repair. We offer free repair within 24 months of purchase if problems develop with normal use.

3). Limited lifetime warranty. If problems develop after 24 months of the purchase date, we will charge of parts.


The total repair fee is assessed according to the cost of the replaced materials, if damage to the light is substantial, Tangsong will contact distributors

 with a quote who should contact the customers and customers will decide whether to exchange the parts or not. Freight should be paid by 

distributors or customers.

4). We suggest customers request a valid purchase invoice, receipt or other evidence from the sellers when you purchasing our lights.